Work of a call center.

Once I lived with a girl who works in a call center. Although my stay was for one week only, but the insight I got about the call center life was a revelation. Although, it is becoming one of the main employers for youngsters and is one of the paymasters of the young crowd, but it is another form of slavery. A person working in a call center loses its own identity, and wears a mask of some unknown foreigner. Not only their names and accents are changed, but also they have to learn the history, geography, culture of those countries (for which they are working). I am not able to understand what is the need of these things is. Why cannot they accept the calls, being an Indian? Is being an Indian means we are incapable of handling their calls, give them technical support or do other work properly?

Working in night shifts can be acceptable, as we cannot change the time difference that exists. However, can we not work as Indians in these call-center and prove the world how efficient and productive we are? Why are we accepting happily this form of slavery?